Last updated: 2025-06-01
Credits are non-refundable once purchased. Because credits are immediately applied to your account and can be used right away, we are unable to issue refunds for credit purchases. If you believe credits were applied incorrectly due to a platform error, contact support within 48 hours and we will investigate.
Subscription fees are charged at the start of each billing cycle and cover access for that full period. Cancelling your subscription stops future renewals; your access continues until the end of the current paid period. No prorated refund is issued for unused time within a billing period unless required by applicable law.
If a trial period is offered, you will not be charged during the trial. Cancelling before the trial ends incurs no charge. Charges that occur at the end of a trial are subject to the standard subscription refund policy above.
We may issue refunds at our sole discretion in cases of: (a) a verifiable billing error on our part; (b) a requirement under applicable consumer protection law in your jurisdiction. To request an exception, email support@entrypoint.rip with your account email, the transaction date, and a description of the issue.
Initiating a chargeback without first contacting support may result in immediate account suspension while the dispute is investigated. We encourage you to contact us first — we respond within one business day and can often resolve issues quickly.
Refund inquiries: support@entrypoint.rip